I'm curious what people consider to be proper etiquette for communications between freelancer/consultant types and their potential clients. I recently became an independent consultant after 10+ years as a salaried developer and while I'm happy with my existing clients and work, I have noticed some quirks in communication when advertising my services.
Specifically, when I have posted in the Freelancer? Seeking freelancer? thread, I have had the following happen twice:
1. High-ranking person from company X contacts me with a brief problem description and asks whether I'm interested. In one case they also asked for my rates.
2. I respond in a timely, enthusiastic and well-crafted (if I may say so) fashion with the info they requested.
3. I never hear from them again.
I've played the online dating game (happily married now), so I have a thick skin for rejection and not getting a response. However, this is quite a bit different. First, these organizations contact me, seemingly with a need and with questions. They are asking me to take the time to respond. I fully understand that they probably contacted multiple candidates, but I feel it would be proper etiquette for them then to notify those who they don't select.
This is not like a job posting where the applicant initiates the conversation. The clients are starting and then abandoning the conversation.
In the dating game, my thoughts would be "They're flaky, you dodged a bullet", but these two requests came from a startup with a decent seed round and a large, established professional organization. So I'm wondering if this is an acceptable norm?
Would love to hear opinions from more experienced freelancers.
Consulting leads who have found you on a message board are just shopping. You're offering a product, they kicked the tires a little, they decided not to buy today. These were cold leads, and busy people, so I wouldn't take it too personally. This is how sales works. You now share a bond with every other salesperson in the history of civilization.
One thing you can do is: follow up. This is what books like Get Clients Now! will tell you: The secret to making sales is to follow up, and to create systems for remembering to follow up. Give it a week or two, then write back to these folks: "We spoke the other week about X, and I wanted to make sure that you found what you were looking for. Are you still looking for help or all you all set?" It's okay to keep this very short. It's just a reminder, a sign that you still care.
One reason why you follow up is that a lot of these shopping expeditions just sort of get lost in limbo. Maybe the problem receded in importance for a month. Maybe they're short on runway and are hunting underneath the sofa cushions for loose change. Maybe someone just forgot.