> I’ve never understood how branches can be profitable. My theory after this week is that some unknown force is sabotaging successful self-serve systems.
If the Wells Fargo clusterfuck of several years ago is any indication, that "unknown" is very well known: upsell opportunities (or, in the case of WF, just surreptitiously adding services and hoping the customer doesn't read anything when they sign)
If the Wells Fargo clusterfuck of several years ago is any indication, that "unknown" is very well known: upsell opportunities (or, in the case of WF, just surreptitiously adding services and hoping the customer doesn't read anything when they sign)